Refund policy
Refund Policy
30-Day Returns
We want you and your pet to be happy with every order. If something isn’t right, you have 30 days from the delivery date to return it.
- Most items must be unused, in original condition, and in original packaging.
- Proof of purchase (order number or receipt) is required.
- Please contact us at support@pawsomepups.co before sending anything back. Items returned without prior approval cannot be accepted.
Back Seat Extender: try it in your car
You can install and try the Back Seat Extender in your car or truck. If it doesn’t fit your vehicle or doesn’t work for your dog, you can still return it within 30 days of delivery, even after trying it, as long as:
- it isn’t damaged (no chew marks, tears or heavy soiling),
- all parts are included (cover, hard panels, straps and anchors), and
- it’s sent back in its original packaging.
Email us your order number first and we’ll send you the return instructions.
Non-returnable items
- Opened wellness chews, collagen, or supplement products (for hygiene and safety reasons)
- Gift cards
- Sale or clearance items marked final sale
Exchanges
We don’t offer direct exchanges. Return the original item for a refund, then place a new order for the item you’d like instead.
Refunds
Once we receive and inspect your return, we’ll process your refund to your original payment method within 10 business days. If more than 15 business days pass without a refund, please reach out to us.
Order cancellations
You can cancel or edit your order within 15 minutes of placing it by contacting us right away.
EU customers
You’re entitled to a 14-day cooling-off period and may return your order for any reason within 14 days of delivery.
Questions? Email support@pawsomepups.co.