FAQ

πŸ“¦ How long does shipping take?

  • US-based warehouse: 3–7 business days
  • EU-based warehouse (if applicable): 5–10 business days
  • Other international suppliers: 10–20 business days standard, 7–14 business days with expedited tracked shipping where available

All orders ship free, and you'll get a tracking link by email as soon as your order goes out.

🌎 Do you ship internationally?

  • Yes! Shipping times and costs vary by destination β€” available options are shown at checkout.

πŸ”„ What is your return/exchange policy?

  • 30-day return window from the date your item is delivered
  • Items must be unused and in original packaging
  • Contact us first at support@pawsomepups.co to start a return β€” items sent back without approval can't be accepted
  • We don't offer direct exchanges: return the item for a refund, then place a new order
  • Opened supplements/wellness chews, gift cards, and final sale items can't be returned
  • Refunds are issued within 10 business days of us receiving and inspecting your return
  • You can cancel or edit an order within 15 minutes of placing it
  • EU customers have a 14-day cooling-off period to return for any reason

See our full Refund Policy for details.

πŸ’³ What payment methods do you accept?

  • Shop Pay, Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, and Amazon Pay

πŸ“§ How can I contact customer support?