Return Policies

30-day returns. If a fix doesn't work for your pet, you have 30 days from delivery to send it back.

• Email support@pawsomepups.co first to start a return. We'll reply with the return address. Items sent back without approval can't be accepted.
• Items should be in their original packaging. Opened supplements and liquids can't be returned for hygiene reasons unless they arrived damaged or wrong.
• We don't do direct exchanges. Return the item for a refund and place a new order.
• Gift cards are non-returnable.

Back Seat Extender: 30-day try-it-in-your-car returns. You can return the extender within 30 days of delivery even after installing it and trying it with your dog, as long as it isn't damaged (no chew marks, tears, stains, broken buckles or bent panels), all parts and the original packaging are included, and it's in a condition our supplier will accept back. Email us your order number first and we'll send return instructions.

Refunds: issued to your original payment method within 10 business days of us receiving and checking your return. If 15 business days pass with no refund, email us.

Damaged or wrong item? Email us a photo within 7 days of delivery and we'll make it right at no cost to you.

Cancellations: you can cancel or edit an order within 15 minutes of placing it.

EU customers: 14-day cooling-off period to return for any reason.

See the full Refund Policy.